Frequently Asked Questions
1. About MyTickets
What is MyTickets?
MyTickets goal is to ‘Help you to find tickets faster’. Just think of us like a search engine for tickets – and only tickets.
MyTickets provides consumers with a one-stop destination for finding tickets. Unlike generic search engines that generate millions of results for a single query, our database only contains ticket-relevant information, which means you find the tickets you’re after every time.
We don’t sell tickets, instead we help solve the time-consuming and frustrating task of finding them.
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Why should I use MyTickets?
MyTickets is the only online ticket destination in Australia that intends to provide event and ticketing information from all ticketing companies, websites, promoters and venues, regardless of the company who sells them.
What does this mean for you?
This means that when you are looking for tickets or event information, rather than jumping from website to website, or phone call to phone, you’ll be able to find all your event and ticket information in the one place – mytickets.com.au.
MyTickets helps you find tickets faster
A good example of our concept working in other industries is realestate.com.au or seek.com.au.
Remember how long it used to take to search for a house before realestate.com.au came along and aggregated all the relevant information into one place?
We’re doing exactly the same right here at mytickets.com.au for ticket and event information. Pretty soon you’ll wonder what you ever did without us!
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What services does MyTickets offer?
MyTickets ‘Helps you find tickets faster’ by offering 5 core services – Search, Browse, Alerts, Requests, and Saved Searches.
Search – When you know exactly what you want, our search engine will ensure we get you there within two or three clicks. And check out our predictive text feature – you’ll never misspell an event again!
Browse – When you are not sure exactly what you feel like doing, our Browse section offers a huge range of categories, artists, and terms to more than 9,000 events in 6000 venues. We’ll help you find an event for every occasion.
Alerts – And…if it’s not listed on MyTickets, or tickets aren’t on sale yet, our site offers the ability to create email and/or SMS alerts which notify you when a favourite artist, team, event or genre comes to town.
Request It – Our Request It feature empowers fans to collectively persuade their favourite artists to stage an event near them. Imagine that!
Saved Searches – Saved searches allow you to save time by saving your search preferences so you don’t have to re-enter them each time you return to MyTickets.
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How is MyTickets different from other ticketing websites?
Other ticketing websites only list event information for the events they are selling tickets for. This means that you have to jump from website to website and phone call to phone call until you find the event you are looking for. This can be a time consuming process, particularly if tickets to the event are being sold by a smaller or lesser known ticket company or venue that is ‘self-ticketed’. This means you need to know in advance which venue is staging the event, and finding this information can take hours.
MyTickets aggregates ticketing and event information from different promoters, ticket companies and venues into one destination, so that when you enter your search criteria, you’ll be presented with relevant ticketing information regardless of the company who sells them.
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Who is the team behind MyTickets?
Co-founded in 2005 by advertising veteran Jack Singleton and online specialist Christopher Plowman, MyTickets is funded by Marinya Media (the Fairfax family's private investment company).
Our board members are
Jack Singleton - Chairman
Christopher Plowman - Chief Executive Officer
Nick Fairfax - Director of Marinya Media Ltd
Nic Jones - Managing Director of SMV Digital. Previously the CEO News Interactive and Yahoo Australia
Peter Stirling Benson - Previously the CEO of Ticketek from 2001 to 2006
Joining MyTickets in 2006 is a solid executive team from the best international online businesses.
Gabrielle Requena spent 4 years at eBay in Senior Marketing and Strategy roles and has joined MyTickets as Marketing Director.
Capping out the executive team is the Chief Operating Officer, Barry Evans. Prior to joining MyTickets, Barry was the COO at both Virgin Mobile Australia and Engin.
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How do I contact MyTickets?
You can email MyTickets from the contact us page.
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Does MyTickets actually sell tickets?
No. MyTickets does not sell tickets. When you purchase a ticket you buy directly from the Ticket Company, Venue or Promoter. The value we provide is a single point of entry that ‘Helps you find tickets faster’.
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Does it cost anything to use MyTickets?
All MyTickets services are completely free of charge except for the (optional) SMS Alerts. If you prefer not to pay for your SMS Alerts, just opt to receive them via email only.
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What sort of tickets can I search for on MyTickets?
Anything and everything! MyTickets categories include Adventure & Outdoor, Expo’s, Live Music, Performing Arts, Clubbing/Dance, Sport, Concerts and Shows, Movies and Festivals, plus we have over 120 subcategories to search and browse for.
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Where do all the events listed on MyTickets come from?
Our event and ticketing information comes from a variety of sources. Some of the information is fed directly from other ticket company databases, whilst other information is entered manually by our Content Team and Advertising Agencies. The majority of our content comes direct from Venues, Promoters and Producers who update their information on a daily basis.
If you want to list an event with MyTickets, check out our Advertiser Centre
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When was MyTickets launched?
MyTickets was launched in March 2007.
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